Refund policy

English: Refund and Return Policy

Refund and Return Policy Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Below you will find all the information regarding our return and refund policies, structured in compliance with current consumer protection regulations.

1. Right of Withdrawal (Return Period) Pursuant to the Consumer Code, you have the right to withdraw from the purchase contract, without providing any reason, within 14 days from the day you (or a third party designated by you) physically received the product.

2. Conditions for Return Acceptance To be eligible for a return and a refund, products must be returned in the same condition in which they were delivered. In particular:

  • The product must be intact, never used, worn, or damaged.

  • It must be returned in its original packaging (including dust bags, boxes, tags, and any protective films or accessories).

  • You cannot request a return or refund for personalized or custom-made products (e.g., engravings, specific modifications requested by the customer), pursuant to Art. 59 of the Consumer Code.

3. How to Start a Return Procedure To initiate a return, follow these simple steps:

  • Send an email to info@amatipelle.com within 14 days of receiving your order, specifying your name, order number, and the item you wish to return.

  • Wait for our confirmation email containing detailed shipping instructions.

4. Return Shipping and Costs Return shipping costs are the responsibility of the buyer, unless the goods are defective or incorrect. We recommend using a tracked shipping service or one with proof of delivery, as Amatì is not responsible for the loss, damage, or non-delivery of returned packages. Products must be shipped to the following address: Amatì, Via Filippo Turati 25, 20023 Cerro Maggiore (MI)

5. Refund Times and Methods Once we receive the package at our facility, our team will verify compliance with the conditions indicated above.

  • Positive outcome: If the return is approved, we will process the refund within 14 days from the moment we receive the package (or from the moment you provide proof of shipment).

  • Credit method: The refund will be issued to the same payment method used for the initial purchase (credit card, PayPal, bank transfer, etc.), unless otherwise explicitly indicated by the customer. Actual credit times on the payment instrument may vary depending on the banking circuit or provider.

  • Negative outcome: In the event that the product appears damaged, used, or lacks its original packaging, the return cannot be accepted. In this case, the product will be sent back to you at your expense.

6. Defective or Incorrect Products We carefully check every piece before shipping, but if you encounter a lack of conformity or receive an incorrect item, please contact us immediately at info@amatipelle.com attaching a photo of the issue. In this case, we will replace the item or provide a full refund (including shipping costs) at no additional cost to you.

7. Contact For any questions or clarifications regarding our Refund and Return Policy, you can contact us at: Email: info@amatipelle.com Return shipping address: Amatì, Via Filippo Turati 25, 20023 Cerro Maggiore (MI)