Shipping policy

English: Shipping Policy

Shipping Policy Welcome to Amatì. We ensure that our leather goods reach you safely, quickly, and in perfect condition. Below you will find all the information regarding shipping methods, costs, and delivery times for both Italy and Europe.

1. Order Processing Times In-stock products: Orders for products already available in our warehouse are processed and handed over to the courier within 24–48 business hours of payment confirmation. Note: Orders received during the weekend (Saturday and Sunday) or on public holidays will be processed starting from the next business day.

2. Shipping Rates and Free Delivery We ship throughout Italy and the European Union via the best express couriers (e.g., GLS, DHL, BRT, DPD, SDA). Shipping within Italy:

  • Standard shipping costs €6.90 for orders under €99.00.

  • Shipping is free for all orders over €99.00. Islands and Remote Areas: For smaller islands or particularly difficult-to-reach areas, a small surcharge may be applied, calculated automatically at checkout. Shipping to Europe (EU):

  • We ship to major European countries at a flat rate of €14.90.

  • Shipping is free in Europe for orders over €99.00.

3. Shipping Tracking As soon as your order is handed over to the express courier, you will receive a confirmation email containing the Tracking Number. You can use this link to monitor the shipping progress in real-time directly on the courier's website.

4. Estimated Delivery Times

  • Italy (Mainland): 24–48 business hours from courier pickup.

  • Italy (Sicily, Sardinia, and Calabria): 48–72 business hours.

  • Europe (EU): 3–5 business days depending on the destination. Delivery times are estimates and may be subject to slight delays during peak periods (e.g., Black Friday, Christmas, national holidays) or due to force majeure events not attributable to Amatì.

5. Failed Delivery and Undelivered Packages In the event that the recipient is absent at the time of delivery, the courier will make a second attempt the following business day or leave a notice with instructions for pickup at the nearest collection point (Access Point / Hub / Parcel Shop). We encourage you to monitor your tracking regularly to prevent packages from being held in storage. Any storage fees due to prolonged customer unavailability or incorrect addresses provided at the time of order will be charged to the recipient.

6. Package Inspection Upon Receipt All our products are packed with the utmost care. Upon delivery by the courier, we kindly ask you to verify:

  • That the number of packages corresponds to what is indicated in the transport document.

  • That the packaging is intact, not damaged, wet, or altered. If you notice obvious signs of tampering or damage to the box, we recommend refusing the delivery or accepting it by signing the courier's receipt with the note "ACCEPTED WITH RESERVATION," specifying the reason for the damage (e.g., crushed box, open package). Please immediately report the incident to our customer support at info@amatipelle.com.

7. Customer Service and Support For any questions, delays, or special requests regarding the shipment of your order, our team is at your complete disposal. You can write to us at any time at: Email: info@amatipelle.com